Privacy Policy

1. Introduction

Welcome to our Platform ("the App," "the Platform," "we," "our," or "us").

Your privacy is important to us. This Privacy Policy explains how we collect, use, disclose, store, protect, and otherwise process your personal information when you access or use our Platform.

This Policy applies to all users of the Platform, including:

• Regular Users

• Gym Accounts

• Nutritionist Accounts

By creating an account, accessing, or using the Platform, you acknowledge that you have read and understood this Privacy Policy.

If you do not agree with this Privacy Policy, you should discontinue use of the Platform.

2. Scope of this Privacy Policy

This Privacy Policy applies to all personal information collected through:

• The mobile application.

• The website, where applicable.

• Customer support services.

• Communications with us.

• Features and services provided through the Platform.

• Any future services that reference this Privacy Policy.

This Policy applies regardless of the type of account you use.

3. Information We Collect

Depending on how you use the Platform, we may collect different categories of information.

3.1 Account Information

When you create or manage an account, we may collect information including:

• Full name.

• Username.

• Email address.

• Phone number.

• Password (stored securely in encrypted or hashed form where applicable).

• Date of birth.

• Gender.

• Country.

• City.

• Preferred language.

• Account type.

• Profile photo.

• Cover photo.

• Biography.

• Social media links, if voluntarily provided.

3.2 Profile Information

To personalize your experience, you may choose to provide:

• Fitness goals.

• Activity level.

• Personal interests.

• Experience level.

• Profile preferences.

• Visibility settings.

• Other profile information you voluntarily submit.

3.3 Health & Fitness Information

Depending on your use of the Platform, we may collect information such as:

• Height.

• Weight.

• Body measurements.

• Fitness goals.

• Workout history.

• Workout progress.

• Exercise logs.

• Workout plans.

• Completed workouts.

• Habit tracking information.

• Water intake records.

• Meal tracking information.

• Nutrition tracking information.

• Progress photos.

• Daily activity information.

• Achievement history.

• Other wellness information voluntarily entered by you.

3.4 Gym Membership Information

If you connect to a Gym through the Platform, we may collect and process information including:

• Connected Gym.

• Membership ID.

• Membership status.

• Membership type.

• Membership duration.

• Membership start date.

• Membership expiration date.

• Attendance history.

• QR Check-In records.

• Membership freeze records.

• Connected branch information.

• Other membership-related information necessary to provide the Services.

3.5 Nutritionist Services Information

If you connect with a Nutritionist through the Platform, we may collect and process information including:

• Client ID.

• Connected Nutritionist.

• Meal plans.

• Daily tracking information.

• Nutrition progress.

• Notes shared with you.

• Appointment information.

• Booking history.

• Progress records.

• Other information necessary for providing nutrition-related services.

3.6 Community & Social Information

When participating in social features, we may collect:

• Communities you create.

• Communities you join.

• Community participation.

• Posts.

• Comments.

• Replies.

• Shared content.

• Likes.

• Reactions.

• Reviews.

• Ratings.

• Followers and following information.

• User interactions.

• Activity history within communities.

3.7 Messages and Communications

When you use messaging features, we may process:

• Direct messages.

• Community messages.

• Shared items within conversations.

• Attachments.

• Images.

• Files.

• Message timestamps.

• Delivery status.

• Communication preferences.

Messages may be processed for security, abuse prevention, fraud detection, and service functionality.

3.8 Uploaded Content

We may collect content that you voluntarily upload, including:

• Images.

• Videos.

• Documents.

• Workout plans.

• Meal plans.

• Recipes.

• Habit information.

• Offers.

• Events.

• Announcements.

• Professional certifications.

• Verification documents.

• Other files supported by the Platform.

3.9 Business Information

For Gym and Nutritionist Accounts, we may collect additional information including:

• Business name.

• Business description.

• Professional title.

• Qualifications.

• Certifications.

• Operating hours.

• Contact information.

• Branch information.

• Coach information.

• Services offered.

• Membership plans.

• Professional profile details.

• Promotional content.

3.10 Payment Information

If paid services are available, payment-related information may be processed, including:

• Subscription status.

• Billing information.

• Payment history.

• Transaction identifiers.

• Subscription renewals.

Payment card information is generally processed by authorized third-party payment providers and may not be stored directly by the Platform.

3.11 Device Information

We may automatically collect information about the device you use, including:

• Device type.

• Device model.

• Operating system.

• Operating system version.

• Device language.

• Time zone.

• Unique device identifiers.

• App version.

• Push notification token.

3.12 Technical Information

We may automatically collect technical information such as:

• IP address.

• Internet service provider.

• Crash reports.

• Diagnostic information.

• Performance logs.

• Error reports.

• Network information.

• Browser information, where applicable.

• Security logs.

• Authentication logs.

3.13 Location Information

Where supported and with your permission where required by law, we may collect:

• Approximate location.

• Precise location.

• Location history related to Platform features.

• Location used for eligible location-based services, such as Gym Check-In or nearby features.

You may control location permissions through your device settings.

3.14 Usage Information

We may collect information regarding how you interact with the Platform, including:

• Features used.

• Pages visited.

• Search activity.

• Navigation patterns.

• Session duration.

• User preferences.

• Click interactions.

• Feature engagement.

• Notification interactions.

• App usage statistics.

3.15 Cookies and Similar Technologies

Where applicable, we and our service providers may use technologies including:

• Cookies.

• Local storage.

• Session identifiers.

• Device identifiers.

• Authentication tokens.

• Similar technologies used to operate, secure, and improve the Platform.

Additional information regarding these technologies is provided later in this Privacy Policy.

3.16 Information from Third Parties

We may receive information from trusted third parties, including:

• Authentication providers.

• Payment providers.

• Analytics providers.

• Customer support providers.

• Cloud service providers.

• Other integrated services that you choose to connect with the Platform.

Any information received from third parties will be processed in accordance with this Privacy Policy and applicable law.

4. How We Use Your Information

We use the information we collect to operate, maintain, improve, and secure the Platform and to provide the Services you request.

Depending on your use of the Platform, your information may be used to:

• Create and manage your account.

• Authenticate your identity.

• Provide access to Platform features.

• Personalize your experience.

• Manage Gym memberships.

• Manage Nutritionist-client relationships.

• Deliver workout plans and meal plans.

• Support booking and appointment services.

• Enable messaging and community features.

• Process subscriptions and payments.

• Deliver notifications.

• Improve Platform performance.

• Monitor security.

• Prevent fraud and abuse.

• Detect technical issues.

• Respond to customer support requests.

• Comply with legal obligations.

• Enforce our Terms and other policies.

5. Legal Basis for Processing

Where required by applicable law, we process personal information based on one or more of the following legal grounds:

• Your consent.

• Performance of a contract.

• Compliance with legal obligations.

• Protection of vital interests.

• Legitimate business interests.

• Protection of the Platform, users, and public safety.

Where processing is based on your consent, you may withdraw that consent where permitted by applicable law.

6. Account Management

Your information may be used to:

• Register your account.

• Verify your identity.

• Maintain account security.

• Update account information.

• Recover access to your account.

• Authenticate future logins.

• Detect suspicious login activity.

• Prevent unauthorized access.

7. Personalization

We may personalize your experience by using your information to:

• Display relevant content.

• Recommend workouts.

• Recommend meal plans.

• Recommend communities.

• Recommend offers.

• Recommend events.

• Recommend Gyms.

• Recommend Nutritionists.

• Improve search results.

• Customize notifications.

• Improve feature recommendations.

Personalization may depend on your profile information, activity, and preferences.

8. Communications

We may use your information to communicate with you regarding:

• Account activity.

• Security alerts.

• Password resets.

• Verification requests.

• Membership updates.

• Booking updates.

• Meal plans.

• Workout plans.

• Messages.

• Community activity.

• Feature updates.

• Service announcements.

• Customer support.

• Promotional communications where permitted by law.

You may manage certain communication preferences through your account settings.

9. Platform Improvement

We may use information to:

• Analyze Platform performance.

• Improve user experience.

• Develop new features.

• Fix software bugs.

• Improve reliability.

• Improve accessibility.

• Evaluate feature usage.

• Measure engagement.

• Conduct internal research and analytics.

Whenever practical, aggregated or de-identified information may be used for analytical purposes.

10. Safety and Security

We process information to:

• Detect unauthorized access.

• Prevent fraud.

• Prevent spam.

• Detect abusive behavior.

• Monitor Platform integrity.

• Protect user accounts.

• Respond to security incidents.

• Investigate suspected violations.

• Maintain system reliability.

11. Legal Compliance

We may process your information where necessary to:

• Comply with applicable laws.

• Respond to lawful governmental requests.

• Cooperate with regulatory authorities.

• Enforce our legal rights.

• Protect users and the Platform.

• Resolve disputes.

• Fulfill legal reporting obligations.

12. How We Share Your Information

We do not sell your personal information.

However, we may share information in the following circumstances.

13. Sharing with Connected Gyms

If you voluntarily connect your account to a Gym through the Platform, certain information necessary to provide the requested services may be shared with that Gym.

Depending on the Services used, shared information may include:

• Basic profile information.

• Membership status.

• Membership information.

• Attendance records.

• Workout-related information.

• Information necessary to manage your membership.

Only information reasonably required to provide the requested services will be shared.

14. Sharing with Connected Nutritionists

If you voluntarily connect your account to a Nutritionist, certain information may be shared with that Nutritionist to provide professional services.

Depending on the Services used, this may include:

• Basic profile information.

• Client information.

• Meal plans.

• Progress tracking.

• Nutrition tracking.

• Appointment information.

• Information necessary to provide nutrition-related services.

Only information reasonably necessary for the requested services will be shared.

15. Sharing with Service Providers

We may share information with trusted third-party service providers that assist us in operating the Platform.

These providers may include:

• Cloud hosting providers.

• Authentication providers.

• Payment processors.

• Analytics providers.

• Customer support providers.

• Notification providers.

• Storage providers.

• Security providers.

These providers are permitted to process information only as necessary to perform services on our behalf.

16. Business Transfers

If the Company is involved in a merger, acquisition, corporate restructuring, financing transaction, sale of assets, or similar business transaction, your information may be transferred as part of that transaction, subject to applicable law.

17. Legal Requirements

We may disclose information where we reasonably believe disclosure is necessary to:

• Comply with applicable law.

• Respond to lawful legal requests.

• Protect our legal rights.

• Protect user safety.

• Prevent fraud.

• Investigate suspected illegal activity.

• Enforce our agreements.

• Protect the security and integrity of the Platform.

18. Aggregated and De-Identified Information

We may create aggregated, anonymized, or de-identified information that cannot reasonably identify an individual.

Such information may be used for:

• Research.

• Analytics.

• Statistics.

• Platform improvements.

• Business reporting.

• Performance measurement.

Aggregated or de-identified information may be shared with third parties because it does not identify individual users.

19. Data Security

We implement reasonable administrative, technical, and organizational safeguards designed to protect your personal information against unauthorized access, disclosure, alteration, loss, misuse, or destruction.

These safeguards may include:

• Encryption technologies.

• Secure authentication mechanisms.

• Access controls.

• Security monitoring.

• Audit logging.

• Firewalls.

• Secure communication protocols.

• Regular security updates.

• Infrastructure monitoring.

• Vulnerability management.

Although we take reasonable steps to protect your information, no method of electronic transmission or storage is completely secure. Therefore, we cannot guarantee absolute security.

20. Data Retention

We retain personal information only for as long as reasonably necessary to:

• Provide the Services.

• Maintain your account.

• Fulfill contractual obligations.

• Comply with legal requirements.

• Resolve disputes.

• Enforce our agreements.

• Prevent fraud.

• Protect the security and integrity of the Platform.

Retention periods may vary depending on:

• The type of information.

• The purpose of processing.

• Applicable legal requirements.

• Legitimate business needs.

When personal information is no longer required, we will delete, anonymize, or securely dispose of it where appropriate.

21. Account Deletion

You may request deletion of your account through the Platform, where such functionality is available.

Following an account deletion request:

• Your account may become inaccessible.

• Certain public content may no longer be visible.

• Some information may be permanently deleted.

• Certain information may be retained where required by law or reasonably necessary for security, fraud prevention, auditing, dispute resolution, or enforcement of our legal rights.

Deletion of your account does not necessarily result in the immediate deletion of every record where retention is legally or operationally required.

22. International Data Transfers

Depending on the Services you use, your personal information may be processed or stored in countries other than your country of residence.

Where international transfers occur, we will take reasonable measures to ensure that appropriate safeguards are implemented in accordance with applicable data protection laws.

23. Children's Privacy

The Platform is not intended for individuals below the minimum age permitted by applicable law without appropriate parental or legal guardian authorization where required.

We do not knowingly collect personal information from children in violation of applicable law.

If we become aware that personal information has been collected inappropriately, we may take reasonable steps to delete such information.

24. Your Privacy Choices

Depending on your location and applicable law, you may be able to manage certain privacy settings through your account or device, including:

• Updating profile information.

• Managing notification preferences.

• Managing location permissions.

• Managing camera permissions.

• Managing microphone permissions.

• Managing photo library permissions.

• Managing device permissions.

• Updating communication preferences.

Some Platform features may require certain permissions to function properly.

25. Your Privacy Rights

Subject to applicable law, you may have one or more of the following rights regarding your personal information:

• The right to access your personal information.

• The right to request correction of inaccurate information.

• The right to request deletion of personal information.

• The right to request restriction of certain processing activities.

• The right to object to certain processing activities.

• The right to request portability of your personal information where applicable.

• The right to withdraw consent where processing is based on consent.

• The right to submit a complaint to a competent supervisory authority where permitted by law.

The availability of these rights may vary depending on your country or jurisdiction.

26. Exercising Your Rights

If you wish to exercise any applicable privacy rights, you may contact us using the contact methods provided in this Privacy Policy.

To protect your information, we may request additional information to verify your identity before processing your request.

We may decline requests where permitted or required by applicable law, including where we cannot reasonably verify your identity or where legal obligations require us to retain certain information.

27. Data Accuracy

You are responsible for ensuring that the personal information you provide through the Platform remains accurate, complete, and up to date.

You may update certain information directly through your account settings.

Maintaining accurate information helps us provide the Services effectively and securely.

28. Cookies and Similar Technologies

Where applicable, the Platform and its trusted service providers may use cookies and similar technologies to improve functionality, security, and user experience.

These technologies may include:

• Cookies.

• Local Storage.

• Session Identifiers.

• Authentication Tokens.

• Device Identifiers.

• Software Development Kits (SDKs).

• Similar tracking technologies.

These technologies may be used to:

• Maintain user sessions.

• Authenticate users.

• Remember user preferences.

• Improve Platform performance.

• Protect account security.

• Analyze Platform usage.

• Diagnose technical issues.

• Support Platform functionality.

You may manage certain cookie or device permission settings through your browser or device settings where applicable. Disabling certain technologies may affect the functionality of some Platform features.

29. Analytics and Performance

We may use analytics and performance monitoring tools to better understand how the Platform is used.

Analytics information may include:

• Feature usage.

• Session duration.

• Navigation patterns.

• Device information.

• Crash reports.

• Performance metrics.

• Error reports.

• User interaction statistics.

This information helps us:

• Improve the Platform.

• Fix technical issues.

• Enhance user experience.

• Monitor system stability.

• Develop new features.

• Improve overall service quality.

Where practical, analytics information may be aggregated or de-identified.

30. Marketing Communications

Where permitted by applicable law, we may send promotional communications regarding:

• New features.

• Service updates.

• Promotional campaigns.

• Special offers.

• Events.

• Product announcements.

• Surveys.

• Educational content.

You may opt out of receiving promotional communications through your account settings or by following the unsubscribe instructions included in such communications.

Certain account, legal, billing, or security notifications may continue to be sent regardless of your marketing communication preferences.

31. Third-Party Services

The Platform may integrate with third-party providers that assist in delivering our Services.

These providers may include:

• Cloud hosting providers.

• Authentication providers.

• Payment processors.

• Push notification providers.

• Analytics providers.

• Storage providers.

• Mapping providers.

• Customer support providers.

• Security service providers.

These providers may process personal information only as necessary to perform services on our behalf and in accordance with contractual and legal obligations.

We are not responsible for the independent privacy practices of third-party services that are not operated or controlled by the Company.

32. Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect:

• Changes in applicable laws.

• New Platform features.

• Security improvements.

• Business operations.

• Technical developments.

• Changes to our data processing practices.

When appropriate, we may notify users of significant changes through the Platform or other reasonable communication methods.

The "Last Updated" date displayed with this Privacy Policy will indicate the effective date of the latest revision.

Your continued use of the Platform after the effective date of an updated Privacy Policy constitutes your acknowledgment of the revised Policy.

33. Contact Us

If you have any questions, concerns, requests, or complaints regarding this Privacy Policy or the processing of your personal information, you may contact us through the Help & Support section within the Platform or through our official communication channels.

We will make reasonable efforts to review and respond to legitimate privacy-related inquiries in a timely manner.

34. Entire Privacy Policy

This Privacy Policy constitutes the complete privacy notice governing the collection, use, disclosure, storage, protection, and processing of personal information through the Platform.

This Privacy Policy should be read together with our:

• Terms & Conditions.

• Community Guidelines.

• Health Disclaimer.

Each document serves a separate purpose and together forms the complete legal framework governing your use of the Platform.